Terms of Service

These Terms of Service form the agreement between you and Surrey Casino whenever you use our site, the Lobby, Live Casino, Jackpots or Promotions. Please read them carefully, because opening an account means you agree to them.

What do I accept by opening an account?

Registering an account or placing any wager means you accept these terms in their entirety.

These terms work alongside our Age Policy, Verification and AML, Play Responsibly, About Cookies, Your Privacy and Offer Rules pages. Anyone who does not agree to them should not register or play.

How do the games work?

Every game follows its published rules, and a fault voids the affected play.

The rules and paytable for every title can be found inside the game. Slots, Jackpots and RNG table games use a random number generator, so outcomes cannot be predicted or influenced. Live Casino games are hosted by real dealers on a live stream, and the studio's logged result is final. Should a game, server or connection fail, bets and wins on the affected rounds are void and stakes go back to your balance.

Can these terms change?

When our service or legal obligations change, we update these terms and notify you in advance.

Any change is posted on this page before it comes into force, and we let you know by email or at your next sign-in. Continuing to play once the effective date has passed means you agree to the revised terms.

How can I see the bonus rules?

All bonus conditions are set out on our Offer Rules page.

That page sets out eligibility, wagering, game weighting, expiry and the welcome offer currently available. Bonuses are optional, and taking one is always your decision.

How do I make a complaint?

Send complaints by email and we will look into each one.

Email support@surreycasino.app and include your username, when the issue occurred and any helpful screenshots. We compare your account history with the relevant game logs, then send our decision by email with a clear explanation. If you disagree, reply in the same email thread and a senior team member will examine the matter again.

What is prohibited?

Cheating, fraud and misuse of the platform lead to action on the account.

• Running bots, scripts or other programs to gain an unfair advantage.
• Collusion with other players, or giving anyone else access to your account.
• Using stolen payment methods or ones belonging to someone else.
• Exploiting software faults instead of telling us about them.
• Opening extra accounts or giving false details.
• Money laundering or any other illegal activity.

Where we find such conduct, the related bets and winnings may be voided, the account may be restricted or closed, and we will notify the relevant authorities if the law requires it.

Which law applies?

These terms are read under the laws that apply in British Columbia and in Canada.

We accept registrations only from areas where online gambling is allowed under local law. Canadian requirements on anti-money laundering, age verification and identity checks are followed in full.

How far does our liability extend?

We stand behind our service but cannot answer for events outside our control.

Losses arising from your device, your internet connection, third-party networks or events outside our reasonable control are not our responsibility. For any single claim, our liability is capped at the amount in dispute on your account. These terms do not limit any liability that applicable law prevents us from excluding.

Who can play at Surrey Casino?

Players must be aged 19 or over and located in an area of Canada where local law permits online gambling.

Before we take a deposit, we run KYC checks and confirm your location by geolocation. See our Age Policy and Verification and AML pages for full details.

How are deposits and withdrawals handled?

All transactions are in Canadian dollars (CAD), and we do not charge any fees for deposits or withdrawals.

• Deposit with Interac e-Transfer, Visa, Mastercard, PayPal, Instadebit, Paysafecard, MuchBetter or Neosurf.
• Withdraw with Interac e-Transfer, Visa or Instadebit.
• The minimum deposit and the minimum withdrawal are both C$10.
• There is no maximum withdrawal limit.
• Payouts through most withdrawal methods land in 1 to 4 hours, and a bank wire may need as long as 12 hours.

Am I allowed to hold several accounts?

Each person is allowed a single account.

Sign up using your real name, date of birth, home address and email address, and update these details whenever they change. We close duplicate accounts and may void bets placed on them. Keep your password to yourself: all activity on your account is treated as yours.

Who holds the rights to the material on this site?

Our brand, site design and content belong to Surrey Casino or our game suppliers.

Their use is limited to playing on our site. Any copying, reproduction or distribution of any part of it needs our written permission.

How can I contact you?

Support is provided by email.

Write to support@surreycasino.app and we will reply by email.