Verification and AML
Every player is verified, so real money only passes between genuine adults through legitimate channels. Below we set out the checks we carry out, the documents we request, and how we fulfil our obligations under Canadian anti-money laundering rules.
Why does Surrey Casino verify my identity?
Verification keeps you and other players safe and protects the integrity of our cashier.
We accept players only where online play is allowed under local law, following Canadian requirements on anti-money laundering, age verification and identity checks. Verifying identity prevents underage gambling, fraud and account takeover, and keeps criminal funds out of our games. We finish these checks before your first deposit, so later withdrawals by Interac e-Transfer, Visa or Instadebit are processed without delay.
Will I need to show where my money comes from?
For larger or unusual activity, we ask about the origin of your funds.
If your deposits are high compared with your profile, or your pattern of play changes sharply, we may request evidence of where the money came from. Examples include recent payslips, a bank statement, proof of a property sale or an inheritance document. We ask only for what is needed, and we treat the material in line with our Your Privacy page.
Do you continue to monitor my account after I sign up?
Yes, monitoring continues for the life of every account.
Our systems examine deposits, withdrawals and betting activity for signs of risk. These include rapid cycling of funds with minimal play, use of many payment methods, and mismatches between an account holder and the payment owner. Flagged activity is assessed by our compliance team, who may contact you for more information.
Which records do you hold, and what are you required to report?
We hold records for the period Canadian law requires and file reports where the law obliges us.
Verification documents, transaction histories and account notes are kept securely. We are required to report any suspected money laundering or terrorist financing to the appropriate Canadian authority. By law, we cannot inform a player that such a report has been made.
How do you confirm my age and identity?
We compare the details you give at sign-up against official documents.
When you register, we record your full legal name, date of birth and home address, which together confirm that you are at least 19. We may then ask for:
- Identity: a current passport, driver's licence or provincial photo ID card
- Address: a recent utility bill or bank statement showing your current home address
- Payment method ownership: an image of your card with its middle digits covered, or a screenshot of your e-wallet showing your name
Every document must be readable, in colour, uncropped and still valid. Upload files in your account or send them to us by email.
Do you screen for politically exposed persons?
Every player is checked against official watchlists.
Under Canadian rules, politically exposed persons, their relatives and their close associates are treated as higher risk, and we screen for each of these groups. We also check every player against Canadian and international sanctions lists. A positive match does not lead to an automatic ban, but enhanced checks must be completed before play or withdrawals can resume.
What happens if verification fails?
Without completed checks, account activity stays restricted.
Deposits and withdrawals stay on hold until verification is complete. We close the account if documents are missing, altered or inconsistent, or if we confirm fraud, a minor or a sanctions match. Any winnings linked to breaches of our Terms of Service or Offer Rules are void, and where the law requires it, we may share information with authorities.
Who can I reach for help with verification?
Send documents or questions to us by email.
Email support@surreycasino.app and put your username in the subject line. Any other questions are welcome there too. We respond by email and will never ask for your password.