Your Privacy
Your Privacy sets out the personal information Surrey Casino holds about you and how we keep it secure. We collect only what is needed to run your account safely and to satisfy Canadian rules on anti-money laundering, age verification and identity checks.
What information do you collect?
We collect the details you give us, records of your play and payments, and basic technical data.
- Account details: full name, date of birth, residential address and email address.
- Verification documents, such as a government-issued photo ID and proof of address.
- Deposit, withdrawal, bonus and gameplay history.
- Technical data: your IP address, information about your device and browser, and location data for geolocation checks.
- Any messages you send to support.
Who do you share it with?
We share information only with partners that help operate the service, or when the law requires it.
- Payment processors that handle your withdrawals and deposits.
- Providers that verify identity, age and geolocation.
- Hosting, email and analytics providers working under contract with us.
- Authorities, where Canadian law requires disclosure.
Your personal information is never sold.
How can I manage the data you hold about me?
You can ask to access, correct or delete your information, or object to how we use it.
- Access: request a copy of every piece of personal data we keep about you.
- Correction: request an update to any details that are wrong or out of date.
- Deletion: ask us to remove information we no longer need, except for records we must retain by law.
- Objection: object to uses such as marketing.
Email support@surreycasino.app. We confirm that a request genuinely comes from you before acting on it.
On what legal grounds do you use it?
We rely on your consent, our agreement with you and our legal obligations.
We process account data to fulfil our agreement with you. Checks on age and identity, along with anti-money-laundering checks, are required by law. Marketing is based on your consent, which you are free to withdraw.
Do you use cookies?
Yes, and our About Cookies page explains them in full.
That page sets out each cookie category and how to manage your choices.
How long is your data kept?
Information is kept only while it serves a clear purpose, after which we delete or anonymise it.
Account and transaction records are kept while your account is open and, once it is closed, for the period Canadian anti-money-laundering rules require.
Will I receive marketing?
Only when you choose to opt in.
To opt out, update your preferences in account settings or click unsubscribe in any promotional email. Account and payment messages will continue to be sent.
Do you hold information about minors?
Surrey Casino is open only to players aged 19 or over.
Any account we discover is held by a person under 19 is closed and its data deleted, except where the law obliges us to retain it. Our Age Policy explains this in full.
Is my information sent outside Canada?
Some partners may process data in other countries, under contractual safeguards.
We require those partners to protect your information to a standard comparable to ours. That country's laws can also apply to it while it is held there.
Is this page updated?
We post updates here and email you about significant ones.
Why do you use my information?
To run your account securely and meet our legal duties.
- Open and maintain your account.
- Confirm age, identity and location.
- Handle payments in Canadian dollars.
- Prevent fraud and money laundering.
- Provide Play Responsibly tools.
- Answer support emails.
- Send Promotions, with your consent.
How do you protect it?
We use technical and organisational safeguards.
Data is encrypted while in transit, only staff whose work requires it can access it, and our systems are monitored for misuse. Do not share your password with anyone.
How do I contact you?
By email only.
Write to support@surreycasino.app.