Play Responsibly
Surrey Casino is for adults who play for enjoyment and stay in charge of their time and spending. This page explains the controls in your account, how changes to them work, and the free support available to you.
What does Surrey Casino promise on safer play?
We give you clear controls, and we step in when play looks risky.
The same tools come with every account, whether you spin slots in the Lobby, join a table in Live Casino or play the Jackpots. Trained staff watch for risk signals, such as repeated deposits in a short period or chasing losses, and will contact you by email if they notice them. Registrations are accepted only from areas where local law permits online gambling. Canadian rules on anti-money laundering, age verification and identity checks apply throughout the site.
Which tools can I use to control my play?
You set each tool from your account settings, or you can ask us by email.
Deposit, wager and stake limits
A deposit limit sets the most you can deposit within a period you choose. A wager limit restricts your total bets over the same period, and a stake limit sets the maximum for a single bet. Use any combination of the three.
Reality checks
At the interval you set, a reminder appears showing your playing time and net result. You can choose to continue or sign out.
Time alerts
Set how long a session should last and we will alert you when that time is up, so short visits stay short.
Cooling-off break
Select a break from 24 hours to 6 weeks. While it runs, you cannot deposit or play, and promotional emails are paused. Your account reopens in full on its own once the period is over.
Self-exclusion
For a stronger stop, self-exclusion locks your account for a period you select. That period cannot be reduced, and you are removed from all marketing until it ends.
Account closure
You can ask us to close your account for good. Before closure, we pay out any balance left to a verified withdrawal method.
Checks ahead of your first deposit
No deposit can be made until we have verified your identity and completed a geolocation check. This keeps play limited to verified adults in places where we accept players.
When do changes to my limits apply?
A lower limit takes effect immediately. A higher limit applies only after 24 hours.
Lowering a limit applies immediately. Increasing or removing a limit applies only once 24 hours have passed, giving you time to reconsider any impulsive decision.
Where can I get free, confidential support?
These organisations offer independent help at no cost.
- Responsible Gambling Council
- Gambling Therapy
- Alberta Health Services Addiction Helpline
- Kindbridge Behavioral Health
- Internet Matters, for families who want to keep children safe online
None of these services has any link to Surrey Casino, and you can contact them without holding an account here.
How can I tell if my gambling is becoming a problem?
Our self-assessment quiz gives you a private, honest check.
The quiz is in your account settings and needs just a few minutes to complete. We never share your responses with marketing. Ask yourself questions such as these:
- Do I play to win back money I have lost?
- Have I hidden my play from family or friends?
- Do I deposit more than I planned?
- Does playing affect my sleep, work or relationships?
If you recognize several of these signs, think about taking a cooling-off break and reaching out to one of the organisations listed above.
How do you stop minors from using the site?
Surrey Casino is strictly for players aged 19 and over.
Every account is verified before any deposit, and accounts opened by minors are shut and voided. Our Age Policy page explains our checks and suggests tools that help parents.
How can I contact the team about safer play?
Email us and a trained member of staff will reply.
Write to support@surreycasino.app for anything related to limits, breaks or self-exclusion, as well as general account matters. Our Terms of Service explain how these controls apply to your account.