Help Centre
Gambling is meant to stay a form of entertainment, and the tools in your account let you manage the time and money you put into it. For independent help, you can reach the Responsible Gambling Council, Gambling Therapy or Kindbridge Behavioral Health.
What documents are required, and at what stage?
We complete KYC verification before you make your first deposit. In most cases we need a government-issued photo ID plus a recent proof of address. Additional documents may be requested later, such as confirmation of a payment method ahead of a withdrawal.
Which studios run your live tables?
Our live tables come from BetGames, OnAir Entertainment and Ezugi, alongside Evolution and Pragmatic Play Live. All tables are streamed in real time with live dealers.
Who can play, and from which locations?
Registration is open to Canadian residents aged 19 or over, provided online gambling is legal in their area. We open accounts solely where permitted by local law and verify your location before accepting any deposit.
How does the loyalty programme work?
Through Surrey Rewards, each real-money wager earns comp points together with Reward Tokens. You can redeem them for bonuses and free spins in the rewards shop.
Are there any fees?
No. Deposits and withdrawals are free on our side, though your bank or payment provider could add charges of its own.
How are games tested for fairness?
Every game is supplied by established studios, and independent labs test their random number generators. Outcomes are random and we cannot alter them.
Which currency is my account held in?
Every account uses Canadian dollars (CAD), so deposits, bonuses and withdrawals all appear in CAD.
What is the minimum deposit, and which payment methods are accepted?
You can deposit with Interac e-Transfer, Visa, Mastercard, PayPal, Instadebit, Paysafecard, MuchBetter or Neosurf. The smallest deposit we accept is C$10.
How can I contact support?
Email support@surreycasino.app, and our team will respond by email.
Stay in control
- Cap your deposits, wagers and individual stakes
- Receive reality checks and alerts about your session time
- Take a break lasting from 24 hours up to 6 weeks
- Close your account or self-exclude
- Complete a self-assessment quiz to look at your habits
- We confirm your identity and location ahead of any deposit
- Lowering a limit applies immediately, while raising one applies after 24 hours